Welcome to TweedBet’s Privacy Policy

This Privacy Policy explains how TweedBet collects, uses, stores and shares personal information when you create an account, use the casino or sportsbook, make payments, contact support or interact with the website.

TweedBet is operated by Win Top Ltd. For users in the United Kingdom, personal information should be handled in accordance with applicable UK data protection requirements, including the UK GDPR and the Data Protection Act 2018, where those laws apply to the processing. The Data Protection Act 2018 forms part of the UK framework governing the processing of personal information.

This policy should be read together with the casino’s Terms and Conditions, Cookie Policy and any additional privacy information shown when specific data is collected.

Information We Collect

TweedBet may collect information directly from you, automatically through your use of the website, and from payment, verification or technical service providers involved in operating your account.

Information may include:

• Identity information — full name, date of birth and identification details.
• Contact information — email address, phone number and residential address.
• Account information — username, password-related account data, account currency and account status.
• Verification information — copies or details from passports, national identity documents, driving licences and proof of address.
• Financial information — deposits, withdrawals, payment method details and transaction history.
• Source-of-funds information — financial documents or transaction records where additional KYC or AML checks are required.
• Gaming information — games played, bets placed, wins and losses, bonus activity and account history.
• Technical information — IP address, browser type, operating system, device identifiers and login information.
• Usage information — pages visited, interactions with the casino, session information and website preferences.
• Communication records — messages sent through live chat, email or other customer support channels.

TweedBet may also collect information necessary to investigate fraud, enforce account restrictions or comply with legal and regulatory obligations.

How We Use Your Information

Personal information may be used to operate and manage your TweedBet account and provide access to casino, sportsbook and payment services.

The main purposes include:

• Creating and maintaining your player account.
• Verifying identity and legal age.
• Processing deposits and withdrawals.
• Carrying out KYC and anti-money laundering checks.
• Reviewing source-of-funds information where required.
• Providing casino games and sports betting services.
• Managing bonuses, promotions and VIP rewards.
• Detecting fraud, account misuse and suspicious transactions.
• Responding to customer support enquiries.
• Maintaining account and transaction records.
• Applying responsible gambling controls and account restrictions.
• Improving website performance and user experience.
• Sending marketing communications where permitted.
• Meeting legal, regulatory and dispute-resolution requirements.

Where UK data protection law applies, personal information must have an appropriate lawful basis for processing. Depending on the purpose, this may include performance of a contract, compliance with legal obligations, legitimate interests or consent.

Marketing Communications

TweedBet may send information about bonuses, promotions, casino products or other offers where there is an appropriate basis to do so.

UK rules on electronic marketing are governed in part by the Privacy and Electronic Communications Regulations (PECR). Marketing emails and similar electronic communications to individuals generally require consent unless an applicable exception applies.

Players can opt out of direct marketing at any time by using the unsubscribe option provided in the communication or by changing available marketing preferences in their account.

Opting out of promotional messages does not prevent TweedBet from sending essential service communications concerning account security, transactions, verification or changes affecting the account.

Sharing Your Information

TweedBet does not need to sell personal information in order to provide its gambling services. Personal information may, however, be shared with third parties where this is necessary to operate the platform, process transactions or meet legal obligations.

Recipients may include:

• Payment processors and banking providers.
• Identity and KYC verification providers.
• Fraud prevention and AML service providers.
• Game and betting technology providers where required for account operation.
• Hosting, security and IT service providers.
• Customer support providers.
• Professional advisers such as legal or compliance specialists.
• Regulators, law enforcement bodies or other authorities where disclosure is required.
• Companies involved in a merger, restructuring, acquisition or transfer of the business.

Third parties should receive only the information required for the relevant purpose and remain subject to applicable contractual or legal data protection requirements.

Cookies and Tracking Technologies

TweedBet may use cookies and similar technologies to operate the website, maintain sessions, remember preferences, measure website use and support advertising or marketing functions.

Cookies may include:

• Strictly Necessary Cookies — required for login, security and core website functions.
• Functional Cookies — remember preferences and account-related settings.
• Analytics Cookies — help measure how players interact with the website.
• Advertising or Targeting Cookies — may be used to measure campaigns or provide more relevant advertising where permitted.

Under UK rules, cookies and similar technologies that are not covered by an applicable exception generally require prior consent. Users must also be given information explaining what those technologies do.

Managing Cookies

You can control non-essential cookies through the available cookie settings and through your browser controls.

Blocking strictly necessary cookies may affect login, account security or other core functions. Rejecting optional cookies should not prevent access to functions that do not depend on those technologies.

Browser settings can also be used to delete existing cookies, block new cookies or control website storage.

Security of Your Personal Information

TweedBet uses secure web connections for access to the platform and applies account security, KYC and AML procedures where required.

Security measures may include:

• HTTPS-protected website connections.
• Account authentication controls.
• Identity and payment verification.
• Fraud and suspicious-activity monitoring.
• Restrictions on access to account information.
• KYC and source-of-funds checks where required.

Players also have a role in account security. Use a unique password, keep login details private and avoid entering payment or identity information through unofficial TweedBet links.

Identity Verification and KYC

TweedBet may request verification documents before processing a withdrawal or when additional checks are required.

Documents may include:

• Passport.
• National identity card.
• Driving licence.
• Utility bill or bank statement as proof of address.
• Evidence that a payment method belongs to the account holder.
• Bank statements, wallet records or other source-of-funds information.

Verification information may be retained where necessary to satisfy legal, regulatory, fraud-prevention or record-keeping requirements.

Your Rights and Choices

Where UK data protection law applies, individuals may have rights relating to how their personal information is used. These include rights of access, rectification, erasure, restriction, portability and objection, although the availability of a particular right depends on the purpose and lawful basis for processing.

These rights may include:

• Right of Access — request information about personal data held about you and obtain a copy.
• Right to Rectification — request correction of inaccurate or incomplete information.
• Right to Erasure — request deletion of personal data in circumstances where the right applies.
• Right to Restrict Processing — request limits on how certain personal data is used.
• Right to Data Portability — receive certain information in a reusable format where applicable.
• Right to Object — object to certain processing, including direct marketing.
• Right to Withdraw Consent — withdraw consent where processing relies on consent.

The right to object to the use of personal information for direct marketing is particularly strong under UK data protection rules.

Exercising Your Privacy Rights

TweedBet may ask for information needed to confirm your identity before processing a privacy request. This is intended to prevent personal information from being disclosed or changed at the request of an unauthorised person.

Some requests may be limited where information must be retained for legal, regulatory, AML, fraud-prevention or dispute-related reasons.

Data Retention

TweedBet retains personal information for as long as required for the purposes for which it was collected and for any additional period required by applicable legal, regulatory, AML, accounting or dispute-resolution obligations.

Retention may be necessary for:

1. Managing an active player account.
2. Recording deposits, withdrawals and gameplay transactions.
3. Completing KYC and AML obligations.
4. Investigating fraud or account misuse.
5. Handling complaints or legal disputes.
6. Meeting regulatory or record-keeping requirements.

When information is no longer required, it may be deleted, anonymised or otherwise removed from active use in accordance with applicable requirements.

International Data Transfers

TweedBet is operated by Win Top Ltd under an offshore regulatory framework, and some service providers involved in operating the platform may be located outside the United Kingdom.

Where UK data protection requirements apply to an international transfer, appropriate safeguards should be used where required by law. The specific organisations and jurisdictions involved can depend on the payment, verification, hosting and other services used for an individual account.

Responsible Gambling and Personal Data

TweedBet may use account and gambling information to apply responsible gambling controls, review account activity or respond to requests for restrictions.

Reported account controls include:

• Self-exclusion.
• Account or stake limits.
• Additional restrictions requested through customer support.

Information connected with these controls may need to be retained to ensure that restrictions remain effective and to meet regulatory or account-security requirements.

TweedBet operates under an Anjouan licence rather than a confirmed UK Gambling Commission licence, and participation in UK-specific schemes such as GAMSTOP is not confirmed.

Third-Party Links

The TweedBet website may contain links to third-party websites or services.

External websites operate under their own privacy policies and data-handling practices. TweedBet’s Privacy Policy does not automatically apply once you leave the TweedBet platform, so users should review the privacy terms of the external service before providing personal information.

Changes to This Privacy Policy

This Privacy Policy may be updated when TweedBet changes its services, data-processing practices or applicable legal and regulatory requirements.

The current version should be published on the Privacy Policy page together with an updated effective date where applicable. Material changes may also be communicated through the account or other appropriate channels.

UK users may also have the right to raise a data-protection complaint with the Information Commissioner’s Office (ICO) where UK data protection law applies.